Are any of you physically present while playing the game?
No. We do offer in-game phone support. Being physically present has little added value, since the players will all be at a different location during the game and will still have to call.
From our office we can watch live where all teams are and we have insight into the answers that are given. We can therefore provide very detailed support when a player calls and asks for support.
So no Breakout Bandits game leader will come to your location. This way we keep costs low. You must specify a game leader yourself when booking. That could be yourself or someone else.
See also: What should the game leader do?