In some exceptional cases, teams get stuck in the game. If you get stuck, take the following steps:

1. Check if other teams are stuck at the same point.

If other teams aren’t stuck where you are, first check what these teams did in the same situation to continue. Maybe you overlooked something essential in the game?

If you’re sure you’ve done the same thing, but you’re stuck while other teams aren’t, then probably your device is the problem. Please proceed to step 2.

If all teams get stuck at exactly the same point, call the helpline immediately.

2. Check the GPS function on your phone

The game requires the phone’s GPS function to function properly. Make sure the GPS function on the phone is turned on properly, and make sure that the Loquiz app is also allowed to use the GPS function. This is asked when you start the Loquiz app. You may have indicated that Loquiz is not allowed to use the GPS function of the phone.

Check whether you can continue now. If this doesn’t work, continue to step 3

3. Restart the Loquiz app

The easiest thing to try next is to restart the Loquiz app.

• Select “Exit” from the menu
• Close the Loquiz app again. Make sure that you really close the app and don’t just put it in standby mode.
• Restart the Loquiz app and choose “Continue last session”
• The game now picks up where you left off.

Check whether you can continue now. If this doesn’t work, continue to step 4.

4. Continue the game on another phone

If the above options do not work, it may help to continue the game on another phone. Please mind, this option is only possible if the internet connection was good during the game and the results have been uploaded to the server.

To resume the game on another phone, do the following:

• Select “Exit” from the menu and make sure you are logged off.
• Open the Loquiz app on another phone and log in. (Use the username “bb<number>” and the password you received from the game leader)
• You will then return to the introduction screen
• Click “Ok” at the bottom of the screen;
• Do not create a new team name, but click on “Resume with existing team”;
• Choose the team you started with and press OK.
• The game now picks up where you left off.

Check whether you can continue now. If this doesn’t work, continue to step 5 or repeat step 4 on another phone.

5. Waiting for the final to start

We designed the game so that all teams can play the final, including the teams that are stuck. When the end of the game is in sight, you will automatically be notified to participate in the final. Although you have fallen behind, you can play the final and still have a chance to win.

100% satisfaction guarantee

We can imagine you are very disappointed if you get stuck and nothing helps. We would like to point out our 100% satisfaction guarantee. if you are not satisfied, which you are probably not at this point, you will receive 100% of the costs refunded.